Terms of Service

These terms are an agreement between Truckzly Solutions SRL, a company registered in Romania, VAT number RO52281367 (“Truckzly”, “we”, “us”), and the customer (“you”).

You means the legal entity that opens the account, or the natural person who opens it in the course of their trade, business or profession — a sole trader, PFA, întreprindere individuală or equivalent. Truckzly is offered only for business use. It is not offered to consumers, and you confirm you are not contracting as one.

Whoever signs up confirms they are authorised to accept these terms for the business they name. If they are not, they accept these terms personally. Everyone the business later invites — dispatchers, drivers, administrators — uses the service under this same agreement, and the business is responsible for what they do with it.

You can reach us at contact@truckzly.com.

Truckzly is a transport management service provided over the internet. It covers order and dispatch planning, vehicle telemetry and mapping, the storage, parsing and review of tachograph files and the monitoring of download deadlines, driver vehicle inspections, document management, messaging between the office and drivers, and an assistant that answers questions from your own records.

Access is provided through Truckzly Accounts (identity and sign-in), Truckzly Logistics (the office application) and Truckzly Field (the driver application).

Inspections are recorded and retained. A driver's inspection result, and any defect reported in it, is stored and raised to the people you designate. It does not open a repair job or work order, and the service does not schedule, track or manage vehicle maintenance. What is done about a defect is yours.

Features may be added, changed or withdrawn as the service develops. Where we withdraw a feature or materially reduce it, we will email the account's administrators at least 30 days beforehand, and if the change materially disadvantages you on a paid subscription you may terminate under Term, termination and renewal and receive a pro-rata refund of any fees already paid for the unused part of the period.

The service is provided without a guaranteed uptime commitment. There is no service level agreement.

For as long as your subscription is in effect, we grant you a non-exclusive, non-transferable, non-sublicensable and revocable right to use Truckzly for your own internal business operations, in accordance with these terms.

We own the service. All intellectual property in the Truckzly software, hardware designs, documentation, branding and anything we develop in delivering the service remains ours or our licensors'. Nothing in this agreement transfers it. All rights we do not expressly grant are reserved.

You may not copy, modify, translate, or create derivative works of the service; rent, lease, resell, sublicense or provide it to a third party as though it were your own; remove or obscure our notices or branding; or reverse engineer, decompile or disassemble it — except where, and only to the extent that, applicable law gives you a right to do so which cannot be excluded by contract, including Article 6 of Directive 2009/24/EC on interoperability.

Giving your own clients access through the client portal is a permitted use of the service, not a resale.

Feedback. If you send us suggestions or ideas about the service, we may use them freely and without obligation to you.

Aggregated data. We may produce statistical and aggregated information from use of the service in order to operate, secure and improve it. Such information never identifies you, your staff, your clients or your vehicles, and we do not publish or share it in a form from which you could be identified.

You are responsible for the accounts you create and for what is done through them. Keep credentials confidential, use the multi-factor authentication we make available, keep your administrator email address current, and tell us promptly at contact@truckzly.com if you believe an account has been compromised.

You agree not to:

• use the service in breach of any applicable law, including road transport, tachograph, working time, employment and data protection law
• upload content you have no right to upload, or personal data you have no lawful basis to process
• attempt to access another organisation's data, or interfere with the operation or integrity of the service
• probe, scan or test the security of the service, except under the good-faith research terms below
• use automated means to extract data at a scale or rate that degrades the service for others, or exceed any published API rate limit

We may suspend an account, or an individual user, where we reasonably believe this section is being breached or where continued access presents a security risk. Where circumstances allow we will tell you first; where they do not, we will tell you as soon as we can.

Good-faith security research. By way of exception to the prohibition above, we welcome vulnerability reports sent privately to contact@truckzly.com. Research must not access, modify or exfiltrate any data other than your own, must not degrade the service, and must not involve denial of service, social engineering or physical intrusion. Where research stays within those limits we will not initiate or support civil or criminal proceedings in respect of it. We cannot waive the rights of third parties or of any public authority.

Every plan permits unlimited users, subject to fair use: the licence is for your own business, and accounts may not be shared with or provisioned for a separate business.

The service itself is provided free of charge. There is no per-user fee, no limit on the number of people you give access to, and no limit on the orders, vehicles, drivers or documents you create. Data the service generates on its own — vehicle positions, telemetry readings, tachograph files, audit entries and messages — is never counted or charged.

Document storage is subject to fair use of 100 GB per account, plus 10 GB for each active device service. On reaching it, uploads stop until space is freed or further device services are added; nothing is charged for exceeding it and no existing data is deleted.

What is charged is the following, plus VAT where applicable.

• Device services — charged per device, per month, for each service activated on it: €3 for location tracking, €8 for CAN bus telemetry and €12 for tachograph services. A service is charged only for the days it is active in the billing period, so activating or removing one mid-month is prorated to the day. The device itself is bought separately, under Devices you buy from us, and the monthly service for it begins once it is fitted and reporting. Nothing recurring is charged for a device that has not been installed.
• Zola — credits for the assistant are bought in advance, in packs: 1,000 credits for €10, 3,000 credits for €30, 10,000 credits for €90. Each purchase is a single, one-off charge for that pack. There is no subscription and no recurring charge, and nothing is billed automatically. Credits do not expire. When the balance reaches zero the assistant stops answering until further credits are bought; no charge arises from reaching zero, and no other part of the service is affected. Credits are not granted for, and do not accrue from, devices on the account.
• Enterprise — terms, pricing and invoicing agreed in a separate written order, which prevails over this section.

1,000 Zola credits are granted once when an account is created, so the assistant can be tried before any credits are bought. That grant is one-off and is not repeated.

Current usage and the charges accrued so far in the period are visible in the service at any time.

Our usage records are the basis for billing. If you believe a measurement is wrong, tell us within 30 days of the invoice; we will provide the underlying usage records within 10 working days and correct any error. A dispute not resolved that way is dealt with under General.

A telematics device is sold to you outright, at a one-time price quoted for your order before it is supplied. It is a separate purchase from the monthly device services under Plans, usage and what is measured, which are charged in addition and only while a service is active.

Title and risk. Ownership of a device passes to you on delivery, and the risk in it passes at the same time. We reserve no title over a device once it has been delivered.

Conformity and defects. We are liable for hidden defects in a device on the terms Articles 1707 and 1708 of the Civil Code provide. Tell us within a reasonable time of discovering one and we will repair or replace the device, or refund its price, at our option. That liability does not cover damage caused by installation by anyone other than us or an installer we approved, by use outside the device's specification, by the vehicle or its electrical system, or by tampering. Fitting a device, wiring it correctly and keeping it serviceable in your vehicle are yours.

What the device generates. A device you own records and transmits vehicle data: position and movement, the readings its sensors and the vehicle's CAN bus expose, and, where it is connected for that purpose, data taken from the tachograph. That data is available to you in the service while your account is active and exportable under Your data and Switching, exit and what happens to your data. Removing a device or ending its service stops new data arriving; it does not delete data already collected.

Device service charges are billed monthly in advance. Zola credit packs are charged once, when you buy them, and are not billed again. Nothing in the service is billed in arrears for exceeding an allowance, because no charge of that kind exists. Prices exclude VAT and any other applicable taxes, which are added where required.

You must give us a valid VAT identification number where you have one and keep it current. If a number you give us is invalid and a tax authority assesses tax against us as a result, you will reimburse that tax and any associated penalty or interest.

Card details are entered into fields served by our payment provider and embedded in our pages. We do not receive or store your full card details.

If a payment fails we will attempt to collect it again and notify you. Where an invoice remains unpaid we may restrict or suspend access after written notice and a reasonable opportunity to pay. Suspension does not delete your data, and does not suspend your obligation to pay. Overdue amounts carry interest and recovery costs at the statutory rate for commercial transactions.

We may change prices on at least 30 days' notice by email. You may terminate before a change takes effect. Charges already paid are non-refundable, except where these terms expressly provide for a refund or the law requires one.

Zola credit packs are not refundable. A pack is charged once, when you buy it, and that payment is not returned. Running out of credits stops the assistant rather than charging you again.

If a payment for a pack is reversed — refunded by us, or charged back through your bank or card issuer — we remove the credits that purchase added. Credits already spent cannot be recovered: the balance stops at zero and does not go below it, so whatever was used before the reversal stays used. Nothing in these terms prevents you from disputing a charge with your card issuer; we will provide the underlying records either way, as under Plans, usage and what is measured.

Your data remains yours. We acquire no ownership of the orders, vehicle data, documents, tachograph files or other content you put into the service.

You grant us only the permissions we need to run the service for you: to host, store, transmit, back up, display and process your data in order to provide, secure and support Truckzly, and to comply with our legal obligations.

We do not use your data to train artificial intelligence models, and we contractually require the AI providers we use not to either. We do not sell your data and we do not share it for advertising. Parts of the service, including the assistant and document search, send data to third-party providers in order to work; those providers are bound by contracts limiting them to acting on our instructions, and a list naming them is available on request.

Where your data includes personal data — drivers, employees, contacts — you act as the data controller and we act as your processor. That relationship is governed by our Data Processing Agreement. How we handle personal data in our own right is described in our Privacy Notice.

Export. You can export your data at any time while your account is active. Lists export to CSV and tachograph files download in the format they were collected in. If your account is suspended for non-payment, we will restore read and export access on request so that you can retrieve your data. See also Switching, exit and what happens to your data.

Truckzly helps you collect, store and review data required by road transport law, including tachograph vehicle unit and driver card downloads and the driver activity they contain. It does not transfer regulatory responsibility to us. You remain the transport operator, responsible for driving time and rest rules, download deadlines, record retention, and any inspection or enforcement process.

Downloads are started by your people, and can fail. The service does not download tachograph data on its own. Each download is started by one of your users, and depends on the vehicle, its tachograph unit, a valid company card, the telematics device, mobile network coverage, and the vehicle being available and powered — several of which are yours to maintain. We do not warrant that a download will succeed, or that it will succeed within a regulatory deadline. Watching your deadlines, and running the downloads that meet them, are yours.

Calculated results are an aid, not a determination. We do not warrant the accuracy or completeness of any driving time, rest, remaining-availability, deadline or compliance status the service calculates or displays. The tachograph unit, the driver card and the records held by the enforcement authority remain the authoritative record. You are responsible for monitoring the status shown to you, verifying it, acting on it, and retaining the downloads you are legally required to keep.

Nothing in the service is legal advice or a determination of whether you are compliant.

Where the service offers a feature that evaluates, scores or ranks drivers — from driving style, telemetry or tachograph activity — that feature is off by default and operates only where you switch it on.

By switching one on you confirm that you are the controller for that processing, that you have a lawful basis for it, that you have informed the drivers concerned and completed any consultation required where they work, and that you will not take a decision producing legal or similarly significant effects on a person — including on their employment, pay or engagement — solely on the basis of automated processing, without meaningful human involvement.

Where data is taken from the tachograph's intelligent transport systems interface, you are responsible for obtaining, and for being able to demonstrate, each driver's consent to that transmission, as Regulation (EU) No 165/2014 requires.

We provide the output. Its interpretation, and any action you take towards a driver on the strength of it, are yours alone. We do not warrant that a score, ranking or evaluation is accurate, complete or fit to support a decision about a person. Your indemnity under Your indemnity applies to a claim arising from either.

We aim to keep Truckzly available and to carry out maintenance with as little disruption as we can. We will give advance notice of planned maintenance expected to make the service unavailable.

Parts of the service depend on third parties: hosting and database infrastructure, mapping, payment processing, mobile networks carrying telematics data, and the vehicle equipment itself. Interruption in those is not within our control.

Support is provided by email at support@truckzly.com, and through the form at Support, during Romanian business hours. We do not commit to a response time. Enterprise agreements may include different support arrangements.

We may make a feature available marked as preview, beta or early access. Preview features are provided as an option for you to try, without any warranty, may change or be withdrawn at any time without notice, are excluded from any commitment in these terms, and must not be relied on for a regulatory purpose. You are never obliged to use one.

The agreement runs for as long as you have an account. Device services renew monthly until cancelled. Zola credit packs do not renew — each is a one-off purchase, so there is nothing to cancel.

You may cancel at any time, effective at the end of the current billing period.

We may terminate on 30 days' written notice, or immediately where you materially breach these terms and either the breach cannot be put right or you have not put it right within 14 days of us asking. Where we terminate for convenience, we refund fees already paid for the unused part of the period.

What happens to your data when this agreement ends, and how to move it elsewhere, is set out under Switching, exit and what happens to your data.

Regulation (EU) 2023/2854 gives you the right to switch to another provider of an equivalent service, or to move to your own infrastructure. This section gives effect to it and applies whether you are switching or simply leaving.

Starting a switch. Tell us at contact@truckzly.com. You may begin whenever you choose and you owe us no notice period; we will start the transition as soon as we can, and never later than two months after you ask. That two months is the outside limit the law allows us, not a wait we are asking you to serve.

The transitional period. Once the transition begins we keep the service and your access to it running for 30 days. You may ask for a longer period where you reasonably need one, and we will agree it where it is technically feasible; we will not refuse such a request unreasonably. The same 30-day period applies where the agreement simply ends, during which we will on request restore access so that you can export your data, or reactivate the account.

What you can take with you. All exportable data you have put into the service and that the service has generated for you — orders, vehicles, drivers, documents, tachograph files, positions and telemetry — together with the metadata needed to make sense of it. Lists export to CSV and tachograph files download in the format they were collected in. Export works throughout the transitional period.

What it costs. We charge nothing for switching, for the transition, or for retrieving your data. Ordinary service charges continue for as long as the service runs during the transitional period.

Afterwards. Data is deleted at the end of the transitional period. Tell us if you want it deleted sooner and we will do so, subject to any legal obligation on us to retain records. Copies in backups are removed as those backups age out on their normal cycle.

Retention is your responsibility. Road transport law requires operators to retain tachograph and related records for defined periods. Truckzly is not your record-retention service. Export and retain anything you are legally required to keep before that period ends.

We warrant that we will provide the service with reasonable skill and care, and that we will not knowingly introduce malicious code into it.

To the fullest extent permitted by law, that is the only warranty we give in respect of the service. All other terms, conditions and warranties implied by law are excluded — in particular any implied warranty of fitness for a particular purpose, of uninterrupted or error-free operation, or that any collection, calculation or evaluation will succeed or be accurate. Our liability for defects in a device you buy is dealt with under Devices you buy from us.

Nothing in these terms limits rights you have as a matter of law that cannot be limited by contract.

You will indemnify us against any claim, loss, fine or reasonable cost we incur arising out of:

• personal data you put into the service where you had no lawful basis for it, or where you had not given the required information to the people concerned — in particular your drivers — or had not completed any consultation required before monitoring them
• content you upload that infringes someone else's rights
• your breach of the acceptable use section
• instructions you give us that cause us to breach data protection law
• a decision you take about a person on the basis of an evaluation, score or ranking the service produced

We will tell you promptly about any such claim, let you take conduct of the defence where you accept the indemnity in writing, and not settle without your consent. This indemnity is not subject to the liability cap below.

Before you enable location or tachograph monitoring you confirm that you have told the people concerned as data protection law requires, and completed any works council or employee representative consultation required where they work. Several EU countries require this, and it is not something we can do for you.

Nothing in this agreement excludes or limits liability for:

• death or personal injury caused by negligence
• intentional fault or gross negligence, which cannot be limited under Romanian law
• fraud or fraudulent misrepresentation
• anything else that cannot lawfully be limited

Subject to that, and to the fullest extent permitted by law, neither party is liable to the other for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.

Subject to the above, our total aggregate liability arising out of or in connection with this agreement is limited to the greater of (a) the total amounts invoiced to you under this agreement in the twelve months immediately before the event giving rise to the claim, and (b) €1,000.

That cap does not apply to your obligations. Your liability for unpaid fees, for the indemnity above, and for breach of the acceptable use or confidentiality sections is not capped.

You are responsible for the accuracy and lawfulness of the data you put into the service, and for the decisions you take on the basis of what it shows you.

Each party may receive information from the other that is confidential. Each will use it only to perform this agreement, protect it with at least reasonable care, and disclose it only to people who need it and are bound by equivalent obligations.

This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law — in which case, where lawful, the other party is told first.

These obligations continue for three years after the agreement ends, and for as long as the information remains a trade secret. On request after termination, each party will return or destroy the other's confidential information, apart from copies retained in routine backups or required by law.

Neither party is liable for failing to perform an obligation, other than an obligation to pay money already due, where the failure is caused by an event beyond its reasonable control — including failure of hosting, network or power infrastructure, cyberattack, act of state, epidemic, war, civil unrest, or industrial action other than by its own workforce. The affected party will tell the other as soon as it reasonably can and do what it reasonably can to reduce the effect. If the event continues for more than 30 days, either party may terminate on written notice, and we will refund fees paid for any period not served.

You confirm that neither you, nor anyone who owns or controls you, is subject to European Union, United Nations, United Kingdom or United States sanctions, and that you will not use Truckzly in breach of any applicable sanctions or export control law, including the restrictive measures the European Union applies to road transport. We may suspend or terminate immediately, without the cure period above, where we reasonably believe this section has been breached.

We may update these terms. Where a change materially affects your rights or obligations we will give the account's administrators at least 30 days' notice by email before it takes effect, and you may terminate before it does if you do not accept it. Other changes take effect when published. The date at the top of this page shows the version in force, and we keep superseded versions available on request.

Notices to you are sent by email to the account's administrators, and are treated as received 24 hours after sending. You must keep those addresses current. Notices to us — including any notice of termination or of breach — go to contact@truckzly.com. Either party may also give notice in writing to the other's registered office.

Order of precedence. Where documents conflict: a signed enterprise or hardware order prevails over these terms on its own subject matter; the Data Processing Agreement prevails on personal data; these terms govern everything else. Together they are the whole agreement between us on their subject matter.

Survival. The sections covering your data, licence and ownership, post-termination data handling, warranties, indemnity, liability, confidentiality and this section survive termination.

Governing law. Romanian law governs this agreement and any dispute arising out of it.

Jurisdiction. The competent courts of Romania have exclusive jurisdiction, save that we may seek injunctive or interim relief in any competent court.

Assignment. You may not assign this agreement without our written consent. We may assign it to a group company or in connection with a merger or sale of the business, on notice to you. We may use subcontractors to help deliver the service, and remain responsible for what they do.

Severance. If a provision is found unenforceable, the rest continues in force.

No waiver. A failure to enforce a right is not a waiver of it.